Meet Angela Littrell, LWCC’s newest senior medical services coordinator on the medical services team. Angela was born and raised in Baton Rouge and attended Baton Rouge Magnet High School. She received her bachelor’s degree in nursing from Southeastern Louisiana University and has been a registered nurse for 16 years.
Angela always knew she wanted to be a nurse and is proud that she was able to achieve this goal. Although she is relatively new to LWCC, Angela came to us with 10 years of experience in workers’ compensation. Prior to that, she worked in the operating room, acute dialysis and rehabilitation nursing. At times she misses direct patient care, but she thoroughly enjoys workers’ compensation and the daily challenges that allow her to use her previous experience.
In workers’ compensation, when someone interviews for a job and understands the crazy language of our forms and procedures, that person is a keeper! Nurses with experience in this industry are typically hard to find, and we are pleased that she came to us with a wealth of nursing and workers’ compensation knowledge. Angela’s responsibilities include utilization review of medical and pharmacy requests, pharmacy and claim reviews for future treatment plans and attending doctors’ conferences with providers.
The medical services team includes five nurses and two support staff who monitor and manage ongoing medical care related to workers’ on-the-job injuries. The team responds to almost 500 requests for authorization per month. It is our goal that every injured worker receive appropriate, efficient, and timely care for their workplace injury. Angela and the other nurses strive to reach and exceed this goal every day. She is a great asset to the LWCC Claims department and is part of a talented team of nurses and claims staff.
What’s next for Angela? One thing that nursing as a profession and workers’ compensation as an industry have in common is that things often change, and there are always new opportunities for learning. Just keeping up with new medications that are released on a daily basis can be a challenge. In addition, the ever increasing rate of technological advances makes the healthcare field a challenging learning environment. In the future, Angela would like to pursue the Certified Case Manager (CCM) designation that would further provide her with the knowledge and skills to meet the needs of our injured workers. Learning is an important core value at LWCC, and we are always excited when staff embrace the desire to improve their skills.
Of course Angela is more than just a great nurse. She is a mother of three beautiful children–eight-year-old Elizabeth, seven-year-old Katherine and four-year-old Aaron. Elizabeth and Katherine are active in ballet and tap dancing, and Aaron is just active, period! Her children keep her very busy, and she loves every minute of it.
In her scarce spare time, Angela enjoys spending time with family and friends, exercising, tailgating and watching LSU and Saints football.