LWCC: The Smart Choice for Claims Management

LWCC is the smart choice when it comes to managing your claims. We understand that until your employee is back at work, costs can continue to impact your bottom line and your premium. So the goal of our claims management program is to help get your employees well and back to work as soon as possible. Here's what you can expect when you choose LWCC.

Claims Reporting

LWCC offers three ways to report claims quickly and easily: online at LWCC Interactive, by phone with our 24-hour Claims Reporting Hotline, or by fax. And that means faster treatment for your injured employees.

On-site Investigations

LWCC's claims staff are based in Louisiana, which means quicker response and more personalized attention. Staff includes investigative claims representatives who are trained to conduct thorough, on-site investigations on lost-time claims.

Medical Coordinators

LWCC's claims team includes registered nurses who manage the medical aspect of the claim and assist injured employees with scheduling appointments and explaining diagnoses.

LWCC Interactive

Obtain password-protected access to the status of claims, including payments made and claims notes about the progress of the employee's claim.

Reporting Purposes Only (RPO) Program

When you report minor injuries that don't involve medical expenses or lost time, your premium won't be adversely affected. However, if the injury grows more serious than anticipated, LWCC has the necessary information to begin handling the claim.

Claims Cost Recovery

Our experts pursue at-fault third parties to recoup your claims costs. We also seek reimbursements from the Second Injury Fund, a state program that covers employees with certain pre-existing conditions.

Medical Utilization and Bill Review

Backed by physicians, nurses, physical therapists and chiropractors, LWCC reviews requests for medical treatment to ensure they provide the care necessary for optimum recovery. Medical bills are also analyzed to make sure charges are appropriate and correct.

Catastrophic Claims Management

LWCC responds to serious or catastrophic claims with specialized service, including staff on call 24 hours a day, worksite counseling for your employees, and a claims representative for face-to-face meetings with you, the medical team, the injured employee and family members.

Return-to-Work Program

Vocational rehabilitation specialists help injured employees get back to work by providing onsite job analyses through our return-to-work program. LWCC also better manages lost workdays using OMNET^®, a network of doctors, hospitals and other healthcare practitioners who share our return-to-work philosophy.

Employer Education

LWCC's client relations representatives provide relevant information about ways to lower your claims costs.

Legal Protection

LWCC's in-house law firm ensures your rights are protected should a claim result in litigation. We also offer a free newsletter, Under Advisement, to keep you advised of changes and issues in the workers' comp law.