CONTACT US
We Are Here to Better Louisiana One Business and Worker at a Time
There are multiple ways to connect with LWCC.
Reach out on
Phone
Representatives are available to assist you Monday-Friday, 8AM-5PM. If you need assistance after hours, please call and follow the prompts to get your message to the right department.
Expedite your LWCC call
Bypass our phone menu by using these prompts to direct your call to the appropriate department.
Questions regarding your premium invoice, payments, or other billing inquiries
For reporting a new claim or to determine which claim rep is assigned to a file
For inquiries and questions regarding your premium audit
For policy status, coverages, loss runs, and all other inquiries
Corporate Office
2237 South Acadian Thruway
Baton Rouge, LA 70808
Business Hours
8:00AM – 5:00PM
Monday – Friday
Social Media
Connect with us
LWCC is a private, nonprofit mutual insurance company and the largest workers’ compensation carrier in Louisiana. Our purpose is to help Louisiana thrive.
Contact LWCC
There are many ways to get in touch with our team.
225-924-7788
800-519-7787 (toll free)
Representatives are available to assist you Monday-Friday, 8AM-5PM. Please call and follow the prompts to get your message to the right department.
Policy billing
Press 1
Making a payment on your policy, or if you have a question regarding the balance on your invoice
Claims
Press 2
Reporting a new claim
Then Press 1
If you are an injured worker
Then Press 2
If you are policyholder or agent
Then Press 3
If you are a medical provider
Then Press 4
Form 1010 or Utilization Review
Then Press 1
Medical Bill Status
Then Press 2
Electronic or previously mailed payment
Then Press 3
Premium audit
Press 3
Scheduling or rescheduling an audit, checking audit status, or for general audit questions
Agents
Press 4
For agent partners experiencing online issues or with questions related to your agency
Policyholder services
Press 5
Inquiring about policy status, classifications, rating, loss runs, or if you have general policy questions
Company directory
Press 6
Reaching a specific employee at LWCC by name by locating them in the company directory
All other calls
Press 0
Making a payment on your policy, or if you have a question regarding the balance on your invoice
For reporting a new claim or to determine which claim rep is assigned to a file
For inquiries and questions regarding your premium audit
For policy status, coverages, loss runs, and all other inquiries
For inquiries or questions for LWCC’s Safety Services department
For submitting signed Non-Election Notice, Personal Guaranty, or other required documents when binding an LWCC policy
For submitting completed Agent of Record letter forms
Regular Bill Payments
LWCC
P.O. Box 919142
Dallas, TX 75391-9142
For mailing standard payments to LWCC. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Overnight Bill Payments
JP Morgan Chase
Attn: LWCC — LB #919142
14800 Frye Road, 2nd floor
Ft. Worth, TX 76155
For mailing payments to LWCC for overnight processing. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Medical Billing
LWCC
Attn: Medical Bill Review
PO Box 2939
Clinton, IA 52733
For mailing all HCFA, UB and dental bills for bill review. Please include medical records related to the dates of service on the bills, including reconsiderations.
General Claims Mail
LWCC
PO Box 98052
Baton Rouge, LA 70808
For mailing all injured worker forms, reports, reimbursements, and bills.
Manage your policy online
Policyholders and agents can log in to gain full access to current information regarding LWCC policies and workers’ comp claims.
