COMPZONE+
Our best-in-class online business center for agent partners
Agents are our first partner in delivering best-in-class workers’ compensation coverage to businesses across Louisiana, and we are committed to providing the tools and services to make the agent experience a positive one. Since 2020, we have improved key functionality within CompZone while planning for a future product that provides a seamless user experience. With agent feedback, we are proud to announce that CompZone+ will launch April 17, 2023.
Want to learn more?
Attend an Orientation Webinar
Join us for a one-hour tour of new CompZone+ features and workflows to help prepare you for a seamless transition.
Thursday April 6th
Tuesday April 11th
Thursday April 13th
Tuesday April 18th
Thursday April 20th
Important Dates & Transition Work Considerations
Leading up to the launch of CompZone+, there will be a period of transition that includes a few necessary system interruptions. Follow the recommendations below to ensure your work items are either completed before the transition date or in an easily transferred status.
Today – April 12 @ 5:00 PM
Agent Task
New Business: Bind or refer submissions by April 12
Work items in “referred” status will migrate to CompZone+. Submissions in any other status will not migrate and will need to be re-entered. To avoid losing work, respond to any open agent actions and progress your submission to “referred” or bind/decline your quote by April 12. If a quote is approved but not bound, it will no longer be valid. The submission will need to be re-entered in CompZone+ to reserve the market and receive a quote.
Agent Task
Renewals: Accept or decline by April 12
Agents should accept or decline renewal quotes by April 12. Renewal quotes left in approved status will be issued on April 13.
Agent Task
Endorsements: Submit by April 12
Endorsement requests must be submitted by April 12. Endorsement requests left incomplete after April 12 will need to be re-entered in CompZone+.
April 12 @ 5:00 PM – April 17 @ 7:00 AM
Agent Notice
Blackout Period: CompZone will be unavailable
CompZone will be unavailable from April 12 at 5:00 p.m. through April 17 at 7:00 a.m. During this time, you will not be able to access the system.
April 17 @ 7:00 AM
Agent Notice
CompZone+ goes live April 17
CompZone+ goes live at 7:00 a.m. on April 17 and will be accessible for all work functions.
Questions about the transition?
Contact your Underwriter as soon as possible if you have questions about a specific quote or policy renewal. If you have additional questions regarding the roll out of CompZone+, please contact us:
Features to look forward to.
Tech that Saves you Time
CompZone+ will utilize innovative technology to pre-populate your submission from your ACORD 130. With the new application reader, a submission that used to take more than 12 minutes can be reserved in as little as three minutes.
Refined Workflow
We understand you don’t always have all the information at the start. Built around best practices, CompZone+ gives you the freedom to reserve the market with basic application information, while providing the time to gather additional information you’ll need to complete your submission.
Clearer Communications
Optimized email notifications and dynamic two-way messaging capabilities make it easier for you to send and receive information about your submission directly to your inbox.
Straight Through Endorsements
Simple change requests should be simple. Through automation, certain endorsements will be processed instantly and documents available to you next business day.
Frequently asked questions
We understand that how agents write and service business with LWCC is crucial for your agency. Whether you have a substantial amount of business placed with us or plan to grow, having a submission process that is easy and works for you is necessary.
The insurance industry is experiencing a needed digital transformation to partner better with agents. Our decision to create a new submission process includes critical new features to help you write business today, and be positioned to evolve and respond to your future needs.
Tech that Saves you Time. We are implementing innovative technology to pre-populate your submission from your ACORD 130. With the application reader, a submission that used to take more than 12 minutes can be reserved in as little as three minutes.
Refined Workflow. We understand you don’t always have all the information at the start. Built around best practices, CompZone+ gives you the freedom to enter what you have, while providing the time to gather what you need.
Clearer Communications. Integrated notifications and message log allow you to see what your Underwriter is saying directly in your inbox. Whether you login to use the message feature or respond to an e-mail, all correspondence is logged in the same record dialog for that work item.
Straight Through Endorsements. We know simple change requests should be simple, so we have implemented automation for certain endorsements to be processed instantly and documents available to you next business day.
How do I access CompZone+?
Your method to access CompZone+ will be exactly like it is today. Log in to LWCC Interactive and click the link at the top to access CompZone+.
Your method to access CompZone+ will be exactly like it is today. Log in to LWCC Interactive and click the link at the top to access CompZone+.
Follow the recommendations below to ensure your work items are either completed before the transition date or in an easily transferred status.
New Business
- Work items in referred status will migrate to CompZone+. Submissions in any other status will not migrate and need to be re-entered.
- To avoid losing work, respond to any open agent actions and progress your submission to “referred” or bind/decline your quote by April 12.
- If a quote is approved but not bound, it will no longer be valid. The submission will need to be re-entered in CompZone+ to reserve the market and receive a quote.
Renewals
- Agents should accept or decline renewal quotes by April 12.
- Quotes left in approved status will be issued on April 13.
Endorsements
- Endorsement requests must be submitted by April 12. Incomplete endorsement requests will need to be re-entered in CompZone+.
LWCC will not be accepting applications or reserving the market for new business submissions from any agencies during the blackout period of April 12-17. If your submission has an effective date that would typically make it eligible for quoting 120 days out on a date that falls in the blackout period, the application cannot be submitted and the market cannot be reserved until CompZone+ goes live at 7 a.m. on Monday, April 17.
The best thing you can do to help with the transition is participate in our educational webinars. They are being offered so you can become familiar with the new layout and learn key new features about workflows. Can’t attend them live? No problem. We’ll also host recordings of these within Interactive for you to watch on demand at your convenience whenever needed.
- Thursday, April 6, 9:00 - 10:00 a.m.
- Tuesday, April 11, 9:00 - 10:00 a.m.
- Thursday, April 13, 9:00 - 10:00 a.m.
- Tuesday, April 18 9:00 - 10:00 a.m.
- Thursday, April 20 9:00 - 10:00 a.m.
https://us02web.zoom.us/webinar/register/WN_SF_kSaKPS-SpSCEF8jH9pQ
Upon your first log in, you’ll be offered a guided, on-screen tutorial to quickly make you a CompZone+ pro. This tool is available any time you log in if you ever get stuck or need a refresher on learning workflows.
Turnstile functionality (e-mailing in an application) will no longer be an option in CompZone+. Please submit your application directly through the system for processing.
Functionality on Interactive will not change with the introduction of CompZone+.
The class code questionnaire within Interactive will be removed with the introduction of CompZone+. With the new submission process within CompZone+, you will be able to reserve the market with less information on hand.
The following three listings will be removed from the Agency Dashboard: policies renewed, renewal quotes, and completed endorsements in CompZone.
If you have issues within CompZone+ and need to speak with someone, contact 225-924-7788 and press 4.
If you have problems regarding your username or access to CompZone+, send an email to information@lwcc.com and someone will respond within one business day.
If you have questions about the status of an open work item, contact your assigned Underwriter.
