LWCC Employee Story

David Duval: Building Trust, One Relationship at a Time

For over 10 years, David Duval has served as a trusted resource to agents and policyholders across Louisiana. As an Agency Relations Representative, he helps create a bridge between LWCC and its stakeholders, solving problems, fostering connections, and generating new business. David's commitment to service is fueled by pride in his Louisiana roots and a belief in building a stronger future for the state.

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Loyal to relationships that drive business.

David works closely with LWCC’s underwriting, claims, audit, and safety teams to help agents resolve issues, submit new business, and grow their book. His proactive approach has helped strengthen LWCC’s presence and support across Louisiana’s agency landscape.

Loyal to building trust through connections.

David builds trust by being a consistent, responsive partner to agents. He connects them with the right people and resources, ensuring they have what they need to serve their clients with confidence.

Loyal to community and culture.

David’s pride in Louisiana is reflected in everything he does. From supporting local businesses to volunteering in his community, he is committed to making the state stronger, both through his work and his passion for the people who call it home.

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GET TO KNOW

David Duval

As part of LWCC’s Agency Relations team, David’s role is rooted in service. He works daily to build and strengthen relationships with agents, underwriters, colleagues, and at times, policyholders. His focus is always on creating a seamless experience and driving meaningful results.

Agency Relations Representative

As an Agency Relations Representative, David serves as a key liaison between LWCC and its agent partners. He provides personalized support, strategic guidance, and connects agents with the tools and resources they need to grow their business and better serve policyholders.

Always in Motion, Always Connected

No two days in Agency Relations are alike, and that’s exactly what David loves about it. One day he’s on the road meeting with agents and offering on-the-spot support. The next, he’s in the office collaborating with underwriters, claims specialists, and others to resolve issues or drive new business. He also plans visits, organizes events, and prepares reports to track progress and uncover new opportunities. The variety keeps things exciting and fuels his passion for building strong partnerships across Louisiana.

“Every day in Agency Relations brings something new,” says David. “Whether I’m on the road meeting with agents or in the office working with our team to solve challenges. That variety is what makes serving our agents both meaningful and rewarding.”

Leading With Heart

For David, serving LWCC’s agent partners is more than a job; it’s a responsibility he approaches with empathy, consistency, and care. Whether resolving a complex issue or making a simple connection, he believes every interaction should be human-centered and solution-focused.

David brings Louisiana Loyal to life by supporting businesses that call Louisiana home. His work helps strengthen the economy and communities that define the state. His commitment ensures stakeholders feel valued, heard, and empowered to grow. When Louisiana businesses thrive, so does Louisiana.

Rooted in the Bayou

David’s Louisiana roots run deep. Born in Houma with family ties dating back to the 1840s, his pride in the state is woven into everything he does, from every handshake to every mile traveled in service to LWCC. Beyond the workplace, he’s committed to preserving the culture and values that make Louisiana special. He volunteers with organizations like CASA, Ducks Unlimited, CCA, and the Northshore Humane Society. For David, serving Louisiana isn’t just a job. It’s a personal mission to help ensure its rich heritage thrives for generations to come.

“Louisiana is home, and always will be,” shares David. “I take pride in serving this state and doing my part to make sure its culture and communities stay strong for the next generation.”

A lasting impact on Louisiana

The Agency Relations Team plays a critical role in supporting LWCC’s agent partners across Louisiana. By building strong relationships, providing expert guidance, and connecting agents with the resources they need, the team helps ensure LWCC’s agent partners are able to serve Louisiana businesses at the highest level.  Their work strengthens partnerships, improves outcomes, and drives success for agents, policyholders, and the state as a whole.

90.4% agent satisfaction

Agents consistently rank their satisfaction with LWCC employees, like David, extremely high, reflecting our high standard of customer service.

1,500+ agencies

The Agency Relations team manages a portfolio of more than 1,500 agencies, providing service and building strong, statewide connections.

400+ agency visits

Each year, the Agency Relations team conducts over 400 agency visits, delivering personalized support across Louisiana.

“No matter how big or small the issue is, I’ll always work to find the right answer. Even when the news isn’t easy. Honesty and clarity always win out.

David Duval

Agency Relations Representative

“No matter how big or small the issue is, I’ll always work to find the right answer. Even when the news isn’t easy. Honesty and clarity always win out.

David Duval

Agency Relations Representative

Getting involved with Louisiana Loyal.

Louisiana Loyal means everything to LWCC, and it includes you. Get involved today by submitting a nomination for the Louisiana Loyal Story Series.

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