Our industry-leading approach to claims management

From the moment a workplace accident drives our team into action, LWCC commits every resource to help every injured worker return to work and a meaningful life. 360Care is much more than our claims management process — it’s a full-circle approach focused on better experiences and outcomes for all.

All in for every injured worker.

From the moment a workplace accident drives our team into action, LWCC commits every resource to help every injured worker return to a meaningful life. 360Care is much more than our claims management process — it’s a full-circle approach focused on better experiences and outcomes for all.

HOLISTIC RECOVERY MODEL

Our holistic recovery model promotes and supports overall well-being.

Every injured worker has a unique story and set of challenges to navigate, so our care focuses on much more than just the injury.

We address all aspects of recovery, including mental health, emotional needs and social factors.
Whole-person support helps restore confidence and create the pathway back to life and work.
Collaborating with policyholders, family, healthcare providers and caregivers moves recovery forward.
CUSTOMER-FIRST TRAINING

Customer-first training prepares us to engage thoughtfully and tailor service.

360Care training prioritizes people — not paperwork — to build stronger connections and deliver better service from the start.

Our teams develop key people skills including active listening, emotional intelligence, and problem-solving.
Sub-specialty training helps team members identify how they can best help injured workers.
Integrating feedback from policyholders and injured workers into training keeps us responsive to evolving needs.
EMPATHY-CENTERED SERVICE

We lead with empathy to meet people where they are and put their needs first.

Committing our full attention and understanding to every injured worker makes all the difference in their recovery experience.

Our job is to ask good questions, listen, and learn, starting within three hours of a claim being reported.
Much smaller caseloads give our team members more time to assist each injured worker.
We deliver meaningful, customized care to injured workers in whatever way they need most.