Initiative Spotlight
OneDay 2025: Moving FORWARD Together
OneDay 2025 gave employees 24 hours to ideate, collaborate, and transform bold ideas into action. Focused on advancing LWCC’s strategic plan, FORWARD, teams created innovative projects to foster relationships with stakeholders, innovate new benefits and services, and advance growth initiatives.
Event Recap
OneDay 2025 was a testament to innovation, collaboration, and LWCC’s commitment to continuous improvement. This annual event empowered employees to develop creative solutions that enhance the corporate strategy and our impact on Louisiana.
This year, 64 employees from across the company formed eight teams, each tackling unique challenges ranging from technological advancements to employee recruitment and retention. Over a 24-hour period, teams worked intensively to refine their ideas, culminating in final pitches on Friday, February 21.
Teams presented to their peers and a distinguished panel of judges including Kristin W. Wall, LWCC President & CEO, Adam Knapp, Better Together CEO, Tommy Huval, LWCC Board Chair, and Rob Liles, LWCC Board Vice-Chair. Following presentations, the judges deliberated to select the winner of the Judges’ Choice Award while attendees voted on the People’s Choice Award.
"OneDay showcases the power of our team’s insight and innovation,” shared Kristin W. Wall, LWCC President & CEO. “Our employees understand stakeholder challenges firsthand, and when we put them in the driver’s seat, the solutions they create are incredible. Through collaboration and creativity, we’re driving better service and a stronger future for LWCC and Louisiana."
The Winning Projects
While the purpose of OneDay is to build meaningful cross-team relationships through autonomy, mastery, and purpose, “winners” are selected by both the judges panel and by peers. This year’s winners are:
Judges’ Choice Award: Stakeholder Advisory Groups
Team members: (pictured L to R) David Storer, Kara Comier, Shawn Zeringue, Janice Selders, Sarah Howard, Samantha Knotts, Jordan Vallett, Hayden Richard. Not pictured: Ashley Steib and Diana Brown
The Stakeholder Advisory Groups team focused on discovering new ways to engage key stakeholders, ensuring their insights inform LWCC’s business and service improvements. By strengthening these connections, the team aims to better meet the needs of these various groups while fostering lasting affinity and trust.
People’s Choice Award: Online Audit+
Team members: (pictured L to R) Austin Arceneaux, Cheri Merano, Dakota Bankston, Casey Jones, Meghna Chitturi, and Chris Bishop
The Online Audit+ team worked on enhancing the online audit process, making it more user-friendly and efficient. The reimagined process streamlines navigation and simplifies completion for a smoother, more effective audit process for both policyholders and LWCC’s audit employees.
Honorable Mention: Getting the Right People on the Bus
Team members: (pictured L to R) Stacy Guillory, Takiera White, Tiffany Bourgeois, Courtney Griffin, Keisha Dewey-Sanders, Madeline Holmes, Maddi Taylor
The Getting the Right People on the Bus team explored ways to enhance recruitment and hiring by showcasing employee experiences. The team suggested leveraging testimonials and employee stories to attract top talent and build greater interest in careers at LWCC and in the insurance field.
The Path FORWARD
OneDay is more than a day of innovation – it’s a catalyst for progress. This year, it became a driving force behind FORWARD, LWCC’s strategic plan, as teams collaborated to develop solutions that enhance our business, improve services, and expand our impact.
Launched in late 2024, FORWARD builds on LWCC’s strong foundation, positioning the company to navigate market challenges and seize new opportunities. With this strategy in place, we are better equipped to make informed decisions that drive collective success, not just for LWCC but for all of Louisiana.
Impact by the numbers.
OneDay unites employees from all areas of LWCC, connecting teams that don’t typically work together. It’s a day of fresh thinking and problem-solving, where new ideas turn into real solutions that strengthen our organization and improve the way we serve others.
8 project teams
Cross-departmental teams worked intensely for 24 hours to bring their concept to life.
64 employees
Employees were given the freedom to choose and work on projects they were most passionate about.
5 minutes
Each team was given five minutes to pitch their project idea at the conclusion of OneDay.
Getting involved with Louisiana Loyal.
Louisiana Loyal means everything to LWCC, and it includes you. Get involved today by hosting a OneDay at your business or with the organizations you care about.
Host a OneDay at your organization.
Fill out your information below to download the OneDay Implementation Guide, which will equip you with the tools and resources to launch your own event.
LWCC is a private, nonprofit mutual insurance company and the largest workers’ compensation carrier in Louisiana. Our purpose is to help Louisiana thrive.
Contact LWCC
There are many ways to get in touch with our team.
225-924-7788
800-519-7787 (toll free)
Representatives are available to assist you Monday-Friday, 8AM-5PM. Please call and follow the prompts to get your message to the right department.
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Regular Bill Payments
LWCC
P.O. Box 919142
Dallas, TX 75391-9142
For mailing standard payments to LWCC. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Overnight Bill Payments
JP Morgan Chase
Attn: LWCC — LB #919142
14800 Frye Road, 2nd floor
Ft. Worth, TX 76155
For mailing payments to LWCC for overnight processing. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
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LWCC
Attn: Medical Bill Review
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Clinton, IA 52733
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General Claims Mail
LWCC
PO Box 98052
Baton Rouge, LA 70808
For mailing all injured worker forms, reports, reimbursements, and bills.
Manage your policy online
Policyholders and agents can log in to gain full access to current information regarding LWCC policies and workers’ comp claims.
Report a Claim
Getting accidents reported immediately is very important. LWCC offers you several quick, easy ways to report claims. We will take care of the filing requirements and deadlines with state or federal agencies on your behalf.
The fastest way to report a claim.
Log in to your account, select “report claim,” and fill in the details about the accident being reported. Our expert claims team will do the rest.
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All policyholders are invited to create an account login. In addition to reporting claims quickly and easily online, you’ll also gain access to policy actions, information, and documents.
Click register for an accountSTEP 1
Access and fill out the First Report of Injury or Illness Form
Complete this form, distributed by Louisiana Workforce Commission’s Office of Workers’ Compensation, to begin the claim reporting process.
Click here access the formSTEP 2
Email the form to onlineclaims@lwcc.com
If you’re sending attachments with the form, please include the injured employee’s name and your policy number for identification purposes.
If necessary, an LWCC claims service professional will call you within 24 hours to discuss the injury.
STEP 1
Access and fill out the First Report of Injury or Illness Form
Complete this form, distributed by Louisiana Workforce Commission’s Office of Workers’ Compensation, to begin the claim reporting process.
Click here access the formSTEP 2
Fax the form to 225-231-2301
If you’re sending attachments with the form, please include the injured employee’s name and your policy number for identification purposes.
If necessary, an LWCC claims service professional will call you within 24 hours to discuss the injury.
Call 225-924-7788
then press 2, then press 1
Our toll-free, 24-hour Claims Reporting Hotline puts you in touch with a friendly claims service professional who will obtain your information, handle the administrative paperwork, and process the claim for you.
Make a payment
In September 2024, LWCC transitioned to a new payment system. If you utilize ACH debit block fraud protection, please provide your bank with Payee Code: 0000408976 prior to making a payment.
No action is needed if you do not utilize ACH debit block fraud protection or if paying with a debit or credit card.
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Make a one-time payment
Why should I register for online payment?
Registering streamlines the payment process by eliminating the need to enter your policy number and pay code each time. Registered users can save multiple payment methods in their wallet, set up automatic payments, and view their payment history.
Payment methods for registered users:
eCheck (checking or savings), debit card, or credit card
Quote Payments
For new policyholders who recently bound a quote with LWCC, please enter your quote number and your company’s mailing ZIP code to make your first payment and issue your policy.
Policy Payments
For policyholders ready to make a payment on an invoice, please enter your policy number and the pay code found on your latest invoice.
Did you know LWCC could process your payments automatically?
Paying as a registered user can streamline your payment process by eliminating the need to enter your policy number and pay code each time. Registered users can also save multiple payment methods in their wallet, set up automatic payments, and view their payment history.
Call 225-924-7788
800-519-7787 (toll free)
Billing representatives are available Monday through Friday, 8am to 5pm, to assist with payments and answer any policy billing questions.
What should I have ready to make my payment over the phone?
Have your policy number and preferred payment method available.
When mailing your policy payment, please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Mail regular bill payments to:
LWCC
P.O. Box 919142
Dallas, TX 75391-9142
Mail overnight bill payments to:
JP Morgan Chase
Attn: LWCC – LB# 919142
14800 Frye Road, 2nd floor
Ft. Worth, TX 76155