August 7, 2023

3 Benefits of LWCC's Online Audit

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Premium audits are an important part of workers’ compensation insurance. An audit ensures that policies are right-sized for the businesses and workers they protect and are evolving alongside the organizations they represent over time. As your company grows and changes, so too should the coverage you utilize to protect your team members. Despite their importance, audits can seem burdensome. Collecting documentation and carving out the time to complete the necessary audit steps requires resources that policyholders may not have during busy working hours. This is where LWCC's online audit platform becomes invaluable, streamlining the process while also validating data, ensuring accuracy throughout each step, and providing enhanced security measures for peace of mind.

Leading the Charge in Workers’ Compensation Innovation

As Louisiana’s largest workers’ compensation provider, LWCC has always been at the forefront, leading the charge in industry advancements and striving to streamline processes so that our policyholders can focus on their own important work. Our online audit platform is simply another tool in our kit, an innovative solution that allows our services to suit the needs and schedules of our policyholders, not the other way around.  

“This is a great solution for the policyholder,” stresses Chris Bishop, Premium Audit Supervisor. “It is self-service and saves the users’ progress, they can do it at their own pace and in their own time. They don’t have to stop during the middle of the workday.”

Benefits of LWCC's Online Audit Platform

Beyond fitting into the undoubtedly hectic schedules of LWCC policyholders, the online audit platform brings a host of other benefits meant to make the audit process simple, streamlined, and secure.

  1. Efficiency: Completing an audit online eliminates the need for paper forms and mailing documents, allowing users to upload digital copies instead. In addition, policyholders can conveniently access their audit at any time and from anywhere with an internet connection prior to their due date. This feature means that users can save their progress and pick right back up where they left off should interruptions arise. And in the event that the audit can not be completed within the given timeframe, policyholders may even request a one-time, 10-day extension to complete the process. This streamlined audit process not only offers policyholders the flexibility to complete their audits at their convenience. Simultaneously, auditors can efficiently access documents and complete tasks, generally leading to quicker completion times.
  2. Accuracy and Data Validation: Our online audit platform includes built-in data validation checks, reducing the likelihood of errors and ensuring the accuracy of the submitted information. This helps policyholders avoid potential discrepancies and simplifies the audit review process.
  3. Enhanced Security: The security of sensitive information is of utmost importance to us. The LWCC online audit platform adheres to industry-leading security measures, protecting policyholder data and maintaining confidentiality throughout the audit process. We do understand that, despite enhanced security measures, not everyone is comfortable uploading potentially sensitive documents. In those instances, please rest assured that mail audits are still a viable option.

“The online platform is beneficial to everyone involved,” notes Chris. “The platform saves auditors time on the backend, which means we can turn it around and complete the audit more quickly and save our policyholders even more time.”

The Future of Premium Audits

In brief, the premium audit process no longer has to be a time-consuming or overwhelming business task. Thanks to LWCC's innovative online audit platform and its numerous benefits, this crucial element of workers' compensation can effortlessly integrate into the daily routine, demanding only an internet connection, necessary documentation, and small time increments that suit your convenience. Now, ensuring that your organization's workers' compensation coverage aligns with growth and provides comprehensive protection for your most valuable assets - your employees - is easier than ever before.

Online Audit Frequently Asked Questions

Still have questions regarding the online audit platform and process? Explore a short list of commonly asked questions below, or explore our full FAQ list here. Policyholders and LWCC agent partners may also reach our dedicated team of audit professionals Monday through Friday, from 8 AM to 5 PM by phone or email.

Q: Can I request an extension if I need more time to complete my audit?

A: Yes, policyholders can request a time extension by clicking the "Request a Time Extension" option within the online portal.

Q: What if I encounter technical issues while completing my online audit?

A: If you face any technical difficulties, our support team is here to help. Reach out to us at 225-924-7788 or email us at onlineaudits@lwcc.com for prompt assistance.

Q: Can I switch from an online audit to a traditional mail audit if needed?

A: Yes, if at any point policyholders are unable to complete their audit online, they can request mail forms through the online portal.

Q: How long will my unique pin and passcode remain active?

A: The unique pin and passcode provided in your audit letter will be active until the due date of your current audit.

Q: What resources are available to help me navigate the online audit process?

A: Our online portal includes a Help section where policyholders can find answers to frequently asked questions. Additionally, our support team is readily available to provide guidance and support throughout the process.

Click here for additional help via our Online Audit Tutorial

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