June 22, 2022

Online Audit Tutorial

WRITTEN BY

GOALS OF THIS GUIDE

Introduction

Pre-Audit Prep

One of the biggest success factors to having a successful audit is being prepared. Having the needed records ready will make your audit experience quicker and easier. We have put together this article that outlines best practices of Preparing for your Audit.

There are certain documents you’ll be asked to upload toward the end of your Online Audit, having them saved in an easily accessible folder and clearly labeled will make your submission easier to complete.

Signing in

If you receive an email, click the link. If you receive a letter, you can enter the URL in your internet browser. Use the pin number and pass code provided to access your audit. This information is unique and should only be used by authorized persons to complete your audit.

Orientation

Through all screens you’ll see a menu of options located at the top to help navigate through your Online Audit.

As you progress through your Online Audit, you’ll have a visual indication as to which sections are already completed, which one you are currently on, and which ones are still needed.

Menu Options

  1. Log Out – Clicking this button will exit you from the Online Audit process. If you need to stop your Online Audit and return to complete it later, be sure to Save your progress before exiting the application.
  2. Save – At any point during the process you can click Save to record your completed progress. We recommend saving periodically when you complete information in the even you become interrupted or need to return and complete your Online Audit later.
  3. Request Mail Forms – If at any point you are unable to complete the Online Audit, or if you prefer to complete your audit Via our manual process with an assigned auditor you can click Request Mail Forms. This will prompt us to have the premium audit packet mailed to your business for you to complete and return.
  4. Request A Time Extension –If you are close to finishing and need extra time to complete, you can click Request A Time Extension to get an extended deadline to complete your Online Audit.
  5. FAQ – Links to a pop-out that provides a list of Frequently Asked Questions about Online Audit and how you can navigate your application.
  6. Help – If at any time you need help from someone at LWCC to assist with your Online Audit, you can use the Help link to complete a contact form. Confirm the contact email, enter your message or questions and click submit. Someone within LWCC’s audit department will respond within 2 business days.
  7. Time Clock – Once you begin your Online Audit a timer starts that prompts how much time you must complete the application before it is closed. You have 28 minutes to complete all screens and upload supporting documents before a screen times out. Clicking “Save” will reset the timer if you need. Reminder that if you need a deadline extension, you can request it by clicking "Request A Time Extension."
  1. Completion Progress – Visual bar that displays your progress through the Online Audit process. This is updated as you complete fields, answer questions, and navigate through the various parts of your Online Audit.
  2. Policy Information – Because policy audits are specific to policy terms, this section indicates your LWCC policy number and the policy term (effective and expiration date) of the policy period applicable to the Online Audit.

Business Information

The first section will ask you to verify contact information, business information, and ask for a description of operations.

Contact Information

You’ll first be asked to verify the contact information for the person who is authorized in your organization to answer questions regarding your Online Audit. This can be the person who is completing the Online Audit, or someone authorized to answer questions at your company.

Once contact information has been verified, click next to move to the next section.

Insured Information

Next will ask you to confirm the business information we have on file. Please review the address, phone, email, and Entity Type (company structure) to continue.

Once business information is verified, click next to move to the next section.

Description of Operations

Here we ask for a detailed description of operations. Please provide a detailed but concise picture of your business and can also include notes for the auditor reviewing your file you would like them to know. In addition to your typed description of operations, you can include links to about us, or information sections of a company website.

A good description of operations can include (but not limited to):

  1. Identifying the work you perform. The types of employees you use: Ex. Full-time, part-time, contract labor and whether they are insured or uninsured.
  2. Identifying your average customer and industry you serve.
  3. The territory in which your business operates.

Once description of operations is complete, click next to move to the next section.

Payroll Information

Principal Payroll Information

The first screen of the payroll section asks for your Officers/Members/Partners/Owners to be listed individually. This screen will be pre-populated based on the individuals listed on your policy, however if there are any changes that occurred during the policy period they can be updated here.

Verify the data that is pre-populated for individuals we have on file. If you do need to edit or add other individuals follow the below steps:

  1. Choose the appropriate Title
  2. Enter the individual’s name
  3. Choose the appropriate class code and description. If their Code Description is not listed choose 0000 and be sure to indicate their duties in the next field.
  4. Enter the duties of their job description, be concise but specific.
  5. Enter the gross annual payroll for that individual.
  6. Indicate whether they are to be included or excluded in coverage. There is an endorsement on your policy that lists them as included or excluded during the policy period. These should match.
  7. Days active should be the full term of the policy. Likely 365 unless they left the company during the policy term.
  8. Indicate their % ownership in the company. Note the total of this column should equal 100% for all individuals listed within the table.

Once the table is complete, click next to move to the next section.

Employee Payroll information

This screen of the payroll section asks for your employee payroll to be detailed. This section is intended to be payroll information for employees who are not Officers /Members /Partners /Owners. Do not include the payroll figures on this screen that you entered in the prior screen. There are two ways this screen can be used:

  1. If you have fewer than 10 employees, please list each employee by name and enter the applicable data within the table. Ex. If you have 4 employees there should be four rows of data.
  2. If you have 10 or more employees, please use each row to summarize the information by Code Description. Ex. If you have 3 Code Descriptions there should be three rows of data.
  3. Enter the individual name or enter a description of the employee group.
  4. Choose the appropriate Code Description. If their Code Description is not listed, choose 0000 and be sure to provide concise but detailed Exact Duties.
  5. Enter the Exact Duties of their job description, be concise but specific.
  6. Enter the Gross Payroll for that individual or the total for an employee group.

Once the table is complete, click next to move to the next section.

Payroll Verification

The last screen of the payroll section asks for you to provide a breakout of your payroll across the policy period, typically by quarter. The table pulls over the total payroll entered on the prior screens for your reference. As you enter payroll information for each quarter the table will update to provide a difference from total to keep track of your verification.

This section also asks a document type that you used to verify this information. Choose the document type here and you’ll be provided a chance to upload that document on a later screen.

Once the table is complete, click next to move to the next section.

Subcontractors

Through the policy period you may hire subcontractors to perform specific tasks or accomplish certain projects. If you hire a company or individual on a subcontractor basis, they either do or do not have their own workers’ compensation insurance. If you hire Insured subcontractors, you should request and maintain a copy of their Certificate of Insurance showing workers’ compensation coverage for the period of work performed.

Click here for a guide to Certificates of Insurance on our website.

Insured Subcontractors

If you hired and have proper records of insured subcontractors, you’ll enter that information on the first screen of this section. Please note that if you list a company on this table, you’ll need to attach a Certificate of Insurance for that company in the Upload Documents section. If you did not hire any insured subcontractors, click Next to progress to the next section.

Once the table is complete or if you have no Insured Subcontractor payments during the policy period, click next to move to the next section.

Uninsured Subcontractors

If you hired uninsured subcontractors, you’ll enter that information on the second screen of this section. Understanding there can be different charges or reasons you hire subcontractors, please indicate whether the payment you made to them included Labor, Materials, and/or Equipment.

Miscellaneous Questions

Misc

This section asks questions that can be applicable or further classify your business operations that could be impactful for your audit. Please review and answer each question carefully to ensure your operations are classified accurately.

The last question on this page asks if you would like to authorize a copy of your audit to be shared with your insurance agent.

Once you've answered all questions, click next to move to the next section.

Upload Documentation

This section is in place for you to upload all the required documentation to verify what you have entered on prior screens. Though we list several potential documents you could have, please make sure you upload all official documentation applicable for your business to verify your Online Audit.

Note: If you do not upload all the needed documents, or documents that do not apply to the period, the auditor reviewing your Online Audit will contact you to request any missing information.

  1. Click Upload Files
  2. Choose the selected file
  3. Click the arrow button to Upload File
  4. Choose the document type from the drop down then click Ok
  5. Repeat this process to upload all required documents.

Once you've uploaded all documents, click next to move to the next section.

Review

Once you have completed all screen and uploaded the required documents, you’ll be provided a summary to review your Online Audit to ensure its accuracy before submitting.

Contact Information

The first screen will ask to verify the contact information for the person authorized to complete the Online Audit.

Review and Submit Audit

You’ll be prompted to review each section, click OK and proceed to review.

Review Options

  1. Each item you completed will be summarized in its respective sections. Please read all information carefully to ensure its accuracy prior to submitting your Online Audit.
  2. Click Print Page to print and save a copy of your Online Audit for your records.
  3. If you notice some information is missing or entered incorrectly, click Return to Edit which will open the form back up for you to edit information.
  4. Clicking Submit Audit will complete your initial portion of the Online Audit process.

Next Steps

Once submitted, your Online Audit will be reviewed by a premium auditor to verify the information with your provided documents. You will receive an email with 1-2 business days containing your audit summary or any follow-up from the premium auditor on any additional information that may be needed.

If you have any questions please contact our premium audit department:

Phone: 225-927-7788 and select option 5 to reach our Audit Department

Email: onlineaudits@lwcc.com

No items found.
MEET THE SPEAKER

EVENT DETAILS

-

Related resources

Articles
February 15, 2023

2023 NCCI Miscellaneous Values & Ownership Payroll Limitation Summary

LWCC uses the National Council on Compensation Insurance (NCCI) Miscellaneous Values and the Ownership Payroll Limitation Summary for all new and renewal business.

General
November 1, 2022

Okta Help

To ensure LWCC continues to provide a secure, user-friendly experience on LWCC Interactive, we will the login process now includes multi-factor authentication via Okta.

Articles
October 3, 2022

Hurricane Ian – FAQ for Agents

LWCC has received calls from agents on behalf of policyholders who are wanting to travel and perform work in Florida in response to Hurricane Ian. We’ve compiled this FAQ page to offer guidance on some of these questions.

Related news

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
December 11, 2023

Navigating Life’s Challenges: Insights from Ryan Holiday

Ryan Holiday, author and stoic philosopher, provided a framework for navigating life’s complexities utilizing ancient wisdom and key messages from his bestselling trilogy during LWCC’s Speaker Series event.

news
December 7, 2023

LWCC Raises More Than $50,000 For Kids’ Chance Scholarship Program

LWCC hosts bestselling author Ryan Holiday for annual Speaker Series to support the Kids’ Chance Scholarship Program

news
February 9, 2023

Elevating Injured Worker Care: OMNET Provider Forum 2023

The 2023 OMNET Provider Forum provided medical professionals from all arenas of workers’ compensation the opportunity to learn from industry experts and connect with peers so together we can elevate the care of injured workers.

news
January 6, 2023

Daniel Pink Explores the Future of Business

New York Times #1 best selling author, Daniel Pink, was featured in LWCC's Speaker Series on December 8, sharing his thoughts on how we best navigate what's next

news
December 12, 2022

LWCC Raises $65,000 for Kids’ Chance Scholarship Program

LWCC hosts NY Times Bestselling Author, Daniel Pink, for annual Speaker Series to support Kids’ Chance

news
May 26, 2022

Daymond John Shares the Power of Purpose-Driven Business

Daymond John, founder of FUBU and star of ABC’s “Shark Tank” was featured in LWCC’s Speaker Series on May 18. From the stage of the Foster Learning Center, he shared his personal story of success and the importance of purpose-driven business with a focus on the greater good.

news
December 13, 2021

Billy Beane Launches LWCC Speaker Series

LWCC launched the Speaker Series at the Foster Learning Center on December 8, with an event featuring Billy Beane, Major League Baseball (MLB) executive and subject of the bestselling book and Oscar nominated film, Moneyball.

news
December 13, 2021

LWCC Raises $43,000 for Kids' Chance Scholarship Program

In an exciting new format, LWCC hosts Billy Beane to launch Speaker Series to support Kids' Chance.

news
July 19, 2021

A Recap: Foster Learning Center Dedication Event

The event celebrated the life and achievements of Governor Foster, and officially opened the doors to the Foster Learning Center at LWCC for the first time.

news
July 1, 2021

LWCC Dedicates the Foster Learning Center

The new facility in Baton Rouge honors our founder, the late Governor Foster, and serves as a valuable resource for employees, agents, policyholders, and partners to facilitate meaningful collaboration and learning that will help Louisiana progress into the future.

Frequently asked questions

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.

How do I register as a policyholder?

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.

This is a sample question for FAQs, this is a sample question.

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.

How do I register as a policyholder?

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.

This is a sample question for FAQs but expanded.

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.

How do I register as a policyholder?

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.

This is a sample question for FAQs but expanded.

This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview. This is just sample text serving as a placeholder.This is a sample two line introductory paragraph that serves as an intro on the blog/article preview.