Initiative Spotlight
OneDay 2026: Turning Ideas into Impact
Focused on high impact opportunities and meaningful organizational priorities, OneDay 2026 brought employees together to tackle challenges, explore new ideas, and develop solutions that advance LWCC’s operational strategy. Through cross functional collaboration and shared purpose, employees created concepts designed to strengthen stakeholder experiences and help Louisiana thrive.
Event Recap
OneDay 2026 showcased what can happen when employees are given the opportunity to apply their expertise in new ways and work across traditional boundaries. Designed to advance LWCC’s strategic plan, FORWARD, this year’s event focused time, talent, and energy on a smaller set of opportunities tied directly to organizational priorities.
Starting on May 18, 62 employees formed eight project teams and were given 24 hours to develop solutions aimed at strengthening stakeholder experiences, supporting sustainable growth, and helping position LWCC for the future. Project work culminated in five-minute pitch presentations on Tuesday, May 19.
Projects were presented to employees and evaluated by a distinguished panel of judges including LWCC President & CEO Kristin W. Wall, LWCC Board Chair Tommy Huval, and LWCC Board Vice Chair Rob Liles.
“Every year, OneDay leaves me inspired, and this year was no exception,” said Kristin W. Wall. “I continue to be amazed by what our team can accomplish when we come together. The ideas developed were thoughtful, creative, and grounded in the needs of our stakeholders. This work reminds us that creating value means continuously evolving how we serve and strengthening our ability to better Louisiana, one business and one worker at a time.”
Following presentations, judges selected the Judges’ Choice Award while employees voted to determine the People’s Choice winner.
The Winning Projects
While OneDay is designed to encourage connection, ownership, and purposeful problem solving across teams, employees and judges also recognize the concepts that stood out most. This year’s winners are:
Judges’ Choice Award: Leveraging AI at LWCC
This project explored how LWCC can better understand and demonstrate AI capabilities across the organization. The team identified practical use cases and opportunities to leverage existing, widely available AI tools and models to improve efficiency, streamline routine tasks, and unlock new ways of working.
People’s Choice Award: Non-English Speaking Policyholder Support
Focused on creating a more accessible and inclusive experience, this project explored opportunities to enhance resources and interactions for non-English speaking stakeholders, including thoughtful applications to improve communication and support.
Honorable Mention: Profitable Growth Engine
This team took a holistic look at how LWCC can support profitable growth through stronger alignment with agent partners. Their work explored opportunities to better incentivize growth, clarify target account opportunities, and strengthen stewardship practices to identify and cultivate high potential agency relationships.
The Path FORWARD
OneDay continues to demonstrate that some of LWCC’s strongest ideas emerge when employees are given the space to explore, test, and challenge what is possible. By creating opportunities to solve real business challenges together, LWCC strengthens experiences for employees and stakeholders while continuing to build FORWARD momentum.
62 Employees
Employees invested their time and expertise to explore opportunities that extend beyond their day-to-day responsibilities.
8 Project Teams
Cross functional teams developed and presented solutions tied directly to organizational priorities.
100% Employee Driven
All concepts were developed by employees who brought curiosity, creativity, and new perspectives to challenges across LWCC.
Getting involved with Louisiana Loyal.
Louisiana Loyal means everything to LWCC, and it includes you. Get involved today by hosting a OneDay at your business or with the organizations you care about.
Host a OneDay at your organization.
Fill out your information below to download the OneDay Implementation Guide, which will equip you with the tools and resources to launch your own event.
LWCC is a private, nonprofit mutual insurance company and the largest workers’ compensation carrier in Louisiana. Our purpose is to help Louisiana thrive.
Contact LWCC
There are many ways to get in touch with our team.
225-924-7788
800-519-7787 (toll free)
Representatives are available to assist you Monday-Friday, 8AM-5PM. Please call and follow the prompts to get your message to the right department.
Policy billing
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Making a payment on your policy, or if you have a question regarding the balance on your invoice
Claims
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Reporting a new claim
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If you are an injured worker
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If you are policyholder or agent
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If you are a medical provider
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All other calls
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Making a payment on your policy, or if you have a question regarding the balance on your invoice
For reporting a new claim or to determine which claim rep is assigned to a file
For inquiries and questions regarding your premium audit
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Regular Bill Payments
LWCC
P.O. Box 919142
Dallas, TX 75391-9142
For mailing standard payments to LWCC. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Overnight Bill Payments
JP Morgan Chase
Attn: LWCC — LB #919142
14800 Frye Road, 2nd floor
Ft. Worth, TX 76155
For mailing payments to LWCC for overnight processing. Please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Medical Billing
LWCC
Attn: Medical Bill Review
PO Box 2939
Clinton, IA 52733
For mailing all HCFA, UB and dental bills for bill review. Please include medical records related to the dates of service on the bills, including reconsiderations.
General Claims Mail
LWCC
PO Box 98052
Baton Rouge, LA 70808
For mailing all injured worker forms, reports, reimbursements, and bills.
Manage your policy online
Policyholders and agents can log in to gain full access to current information regarding LWCC policies and workers’ comp claims.
Report a Claim
Getting accidents reported immediately is very important. LWCC offers you several quick, easy ways to report claims. We will take care of the filing requirements and deadlines with state or federal agencies on your behalf.
The fastest way to report a claim.
Log in to your account, select “report claim,” and fill in the details about the accident being reported. Our expert claims team will do the rest.
Don’t have a login?
All policyholders are invited to create an account login. In addition to reporting claims quickly and easily online, you’ll also gain access to policy actions, information, and documents.
Click register for an accountSTEP 1
Access and fill out the First Report of Injury or Illness Form
Complete this form, distributed by Louisiana Workforce Commission’s Office of Workers’ Compensation, to begin the claim reporting process.
Click here access the formSTEP 2
Email the form to onlineclaims@lwcc.com
If you’re sending attachments with the form, please include the injured employee’s name and your policy number for identification purposes.
If necessary, an LWCC claims service professional will call you within 24 hours to discuss the injury.
STEP 1
Access and fill out the First Report of Injury or Illness Form
Complete this form, distributed by Louisiana Workforce Commission’s Office of Workers’ Compensation, to begin the claim reporting process.
Click here access the formSTEP 2
Fax the form to 225-231-2301
If you’re sending attachments with the form, please include the injured employee’s name and your policy number for identification purposes.
If necessary, an LWCC claims service professional will call you within 24 hours to discuss the injury.
Call 225-924-7788
then press 2, then press 1
Our toll-free, 24-hour Claims Reporting Hotline puts you in touch with a friendly claims service professional who will obtain your information, handle the administrative paperwork, and process the claim for you.
Make a payment
In September 2024, LWCC transitioned to a new payment system. If you utilize ACH debit block fraud protection, please provide your bank with Payee Code: 0000408976 prior to making a payment.
No action is needed if you do not utilize ACH debit block fraud protection or if paying with a debit or credit card.
Pay and manage your bills online
Sign in using your LWCC login to view account balances, make secure online payments, set up or modify automatic payments, and view payment history.
Make a one-time payment
Why should I register for online payment?
Registering streamlines the payment process by eliminating the need to enter your policy number and pay code each time. Registered users can save multiple payment methods in their wallet, set up automatic payments, and view their payment history.
Payment methods for registered users:
eCheck (checking or savings), debit card, or credit card
Quote Payments
For new policyholders who recently bound a quote with LWCC, please enter your quote number and your company’s mailing ZIP code to make your first payment and issue your policy.
Policy Payments
For policyholders ready to make a payment on an invoice, please enter your policy number and the pay code found on your latest invoice.
Did you know LWCC could process your payments automatically?
Paying as a registered user can streamline your payment process by eliminating the need to enter your policy number and pay code each time. Registered users can also save multiple payment methods in their wallet, set up automatic payments, and view their payment history.
Payment methods for guests:
eCheck (checking or savings), debit card, or credit card
Call 225-924-7788
800-519-7787 (toll free)
Billing representatives are available Monday through Friday, 8am to 5pm, to assist with payments and answer any policy billing questions.
What should I have ready to make my payment over the phone?
Have your policy number and preferred payment method available.
When mailing your policy payment, please include the payment coupon from the bottom of your invoice. Make checks payable to LWCC and write your policy number on the check.
Mail regular bill payments to:
LWCC
P.O. Box 919142
Dallas, TX 75391-9142
Mail overnight bill payments to:
JP Morgan Chase
Attn: LWCC – LB# 919142
14800 Frye Road, 2nd floor
Ft. Worth, TX 76155