LWCC Call Menu

225-924-7788

In order to direct your call to the appropriate department as quickly as possible, you can bypass our phone menu by following the below prompts based on your call needs:

Billing
PRESS 1

Making a payment on your policy, or if you have a question regarding the balance on your invoice

Claims
PRESS 2
Reporting a new claim
Then PRESS 1
If you are an Injured Worker
Then PRESS 2
If you are Policyholder or Agent
Then PRESS 3
If you are a Medical Provider
Then PRESS 4
Company Directory
PRESS 3

To reach a specific employee at LWCC by name, locate them in the company directory

Agents experiencing technical issues
PRESS 4

Experiencing technical issues with LWCC Interactive, like resetting your password, submitting quotes, pop-up blockers

Premium Audit
PRESS 5

To schedule or reschedule an audit, check audit status, or for general audit questions

Policyholder Services
PRESS 6

Inquiring about policy status, classifications, rating, loss runs, or if you have general policy questions

All other calls
PRESS 9

AGENT PARTNERS

Working together to elevate Louisiana one business and one worker at a time

Agents are our first partner in delivering best-in-class workers’ comp insurance and elevating Louisiana.  Since we wrote our first policy together in 1992, we have succeeded by having a strong working relationship, together providing safety and security to policyholders.

Ensuring that our agent partners have the tools they need to be successful is paramount. Our focus is to make sure that you are equipped with the knowledge and skills necessary to provide unmatched service to your customers.

OUR COMMITMENT

Improving our partnership through evolving experience enhancements

A major part of our work in elevating Louisiana is enhancing LWCC’s customer experience and meeting the needs of today’s evolving marketplace for our agent partners. Our industry is advancing faster than ever before and if we don't improve our approach, we'll become irrelevant. Working together, we can compete against other direct writers and create a better experience for our clients.

Agent Resources & Tool Bank

General

2021 NCCI Miscellaneous Values & Ownership Payroll Limitation Summary

LWCC uses the National Council on Compensation Insurance (NCCI) Miscellaneous Values and the Ownership Payroll Limitation Summary for all new and renewal business. Please access the current Miscellaneous Values and the Ownership Payroll Limitation Summary for 2021 here.

General

New Business Submission Guide for Agents

The speed and competitiveness of an LWCC quote relies heavily on the amount and quality of information provided upfront by our agent partners. Here is an outline of the minimum requirements and best practices for applications submitted through our online portal CompZone.

Articles

Elevating the Agent Experience

At LWCC we are constantly looking for ways to improve how we do business with our agent partners and serve our policyholders. Here is a summary of some of the improvements we have made over the last couple of years.

General

Okta Help

To ensure LWCC continues to provide a secure, user-friendly experience on LWCC Interactive, we will the login process now includes multi-factor authentication via Okta.

Guides

Controlling Your Workers’ Comp Costs: A Guide

In this guide, new policyholders will find resources designed to help establish best practices and take advantage of LWCC's services and offerings.

General

LWCC Photography Assets

Access photography assets of LWCC’s executive team, corporate office, and workplace stock imagery.

Forms

Agent Interactive Registration Form

In order to receive access to LWCC’s password-protected website, agents must complete the registration form and await a verification email to complete the enrollment process.

General

Online Audit Tutorial

One of the biggest factors to having a successful audit is being prepared. We have put together this resource that outlines best practices of preparing for your audit.

Articles

LWCC's Dividend Program Supports Workplace Safety

The 2020 dividend is proving impactful, especially for Island Operating, who says the funds will help continue their company’s safety program.

General

Online Audits

General

Okta Help

To ensure LWCC continues to provide a secure, user-friendly experience on LWCC Interactive, we will the login process now includes multi-factor authentication via Okta.

Articles

Hurricane Ian – FAQ for Agents

LWCC has received calls from agents on behalf of policyholders who are wanting to travel and perform work in Florida in response to Hurricane Ian. We’ve compiled this FAQ page to offer guidance on some of these questions.

Articles

Maximizing Your Workers’ Comp Benefits: 4 Reasons to Report Claims Promptly

When it comes to claim reporting, time is of the essence. Prompt reporting provides benefits such as better care for the injured worker, reduced cost, and a lower likelihood of litigation.

General

Online Audit Tutorial

One of the biggest factors to having a successful audit is being prepared. We have put together this resource that outlines best practices of preparing for your audit.

Articles

2022 NCCI Miscellaneous Values & Ownership Payroll Limitation Summary

LWCC uses the National Council on Compensation Insurance (NCCI) Miscellaneous Values and the Ownership Payroll Limitation Summary for all new and renewal business.

Articles

Elevating the Agent Experience

At LWCC we are constantly looking for ways to improve how we do business with our agent partners and serve our policyholders. Here is a summary of some of the improvements we have made over the last couple of years.

Articles

Benefits of Being an LWCC Agent Partner

Are you a new Louisiana commercial insurance agency looking for workers' compensation companies to contract? Or even a veteran agent who is not currently working with us? Here are a few benefits you can count on if you choose to work with LWCC.

Forms

Agent of Record Letter

LWCC closely follows the state statute that governs how policyholders can request to change their Agent of Record. Included are important steps to follow to make this process easy for everyone involved.

General

Okta Help

To ensure LWCC continues to provide a secure, user-friendly experience on LWCC Interactive, we will the login process now includes multi-factor authentication via Okta.

Articles

Elevating the Agent Experience

At LWCC we are constantly looking for ways to improve how we do business with our agent partners and serve our policyholders. Here is a summary of some of the improvements we have made over the last couple of years.

Articles

Benefits of Being an LWCC Agent Partner

Are you a new Louisiana commercial insurance agency looking for workers' compensation companies to contract? Or even a veteran agent who is not currently working with us? Here are a few benefits you can count on if you choose to work with LWCC.

Forms

Agent of Record Letter

LWCC closely follows the state statute that governs how policyholders can request to change their Agent of Record. Included are important steps to follow to make this process easy for everyone involved.

Articles

Agency Council & Service Enhancement Panel Members

The following agency partners exemplify excellence in commercial insurance knowledge and share LWCC’s commitment to being Louisiana Loyal. We appreciate their service to our mutual insureds and the insights that help LWCC be a catalyst elevating Louisiana’s position in America.

Forms

Agency Relations General Inquiry Form

If you have any questions, comments, or general inquiries for LWCC, you can let us know here. A member of our Agency Relations team will get back to you as soon as possible.

Guides

Controlling Your Workers’ Comp Costs: A Guide

In this guide, new policyholders will find resources designed to help establish best practices and take advantage of LWCC's services and offerings.

General

Navigating LWCC's Digital Tools

Vital information is at the fingertips of agency partners, thanks to the digital tools housed on LWCC Interactive and CompZone.

General

New Business Submission Guide for Agents

The speed and competitiveness of an LWCC quote relies heavily on the amount and quality of information provided upfront by our agent partners. Here is an outline of the minimum requirements and best practices for applications submitted through our online portal CompZone.

General

Okta Help

To ensure LWCC continues to provide a secure, user-friendly experience on LWCC Interactive, we will the login process now includes multi-factor authentication via Okta.

Articles

2022 NCCI Miscellaneous Values & Ownership Payroll Limitation Summary

LWCC uses the National Council on Compensation Insurance (NCCI) Miscellaneous Values and the Ownership Payroll Limitation Summary for all new and renewal business.

Articles

Elevating the Agent Experience

At LWCC we are constantly looking for ways to improve how we do business with our agent partners and serve our policyholders. Here is a summary of some of the improvements we have made over the last couple of years.

Forms

Agent of Record Letter

LWCC closely follows the state statute that governs how policyholders can request to change their Agent of Record. Included are important steps to follow to make this process easy for everyone involved.

Forms

Agency Relations General Inquiry Form

If you have any questions, comments, or general inquiries for LWCC, you can let us know here. A member of our Agency Relations team will get back to you as soon as possible.

General

2021 NCCI Miscellaneous Values & Ownership Payroll Limitation Summary

LWCC uses the National Council on Compensation Insurance (NCCI) Miscellaneous Values and the Ownership Payroll Limitation Summary for all new and renewal business. Please access the current Miscellaneous Values and the Ownership Payroll Limitation Summary for 2021 here.

General

LWCC Photography Assets

Access photography assets of LWCC’s executive team, corporate office, and workplace stock imagery.

Guides

Controlling Your Workers’ Comp Costs: A Guide

In this guide, new policyholders will find resources designed to help establish best practices and take advantage of LWCC's services and offerings.

General

Navigating LWCC's Digital Tools

Vital information is at the fingertips of agency partners, thanks to the digital tools housed on LWCC Interactive and CompZone.

LWCC INTERACTIVE

Policy Management Made Easy

Our secure, password-protected online resource simplifies the management of your agency’s LWCC workers’ comp policies. Available 24/7, it allows agents to request loss runs and claims analysis, as well as access policy information and LWCC’s online business center, CompZone.

Become an LWCC Agent Partner

Our agent partners work directly with policyholders to create a culture of safety that allows companies to prevent workplace accidents and injuries and reduce their claims-related costs. LWCC is committed to helping Louisiana and its workforce thrive. Your interest in becoming an agent partner shows that you share the same dedication to our home state.

LWCC works exclusively with agents based in Louisiana. If you are a Louisiana agency, we invite you to begin the application process to write with us.

Agent Partner Sign-up

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MEET LWCC'S AGENCY RELATIONS TEAM

The LWCC Agency Relations Team is a dedicated agent resource providing the tools and information necessary to make doing business easier for both you and your policyholder. Along with the underwriting team, Agency Relations can provide up-to-date information and personalized service for your agency.

or individual

LWCC covers only Louisiana businesses and organizations

workplace safety

Guaranteeing your workplace is as safe as possible for your workforce is the best way to minimize risk and decrease chances of workplace injury.

system of free resources

A vast online library of regularly-updated safety resources, tools, and references made available to policyholder for free.

safety experts

LWCC’s Consultants on Call are dedicated to understanding your operations and customizing safety solutions to meet your needs.

mutual insurance company

We are mandated to serve the mutual benefits of its members.

personalized service

Our Agency Relations Representatives are available to partner with you to serve your policyholders through in-person or virtual visits, depending on your preference.

underwriting team

Specialized team with in-depth knowledge of the unique needs of companies of various sizes and specialties.

tools and information

The team assists agents in connecting to relevant department contacts, as well as resources, tools, guides, and educational materials available from LWCC.

dedicated agent resource

LWCC Agency Relations are here to serve agents and their staff only.

compassionate care

Genuine compassion requires the experience to know what matters and what help is actually needed.

plan development

WorkAction plans are customized to the injured workers’ needs by vocational rehabilitation specialists.

early intervention

Our WorkAction return-to-work program capitalizes on the window of opportunity right after an employee is injured to help create a return-to-work plan that works for you.

return-to-work program

Our experienced team helps design the right program for individual claims, or assist you in creating a proactive program to safely get your employee back to work — all at no cost.

quality medical care

Including hospitals, clinics, specialists, pharmacies, physical therapists, chiropractors, diagnostic testing, durable medical equipment vendors, rehabilitation, and home healthcare providers.

skilled providers

LWCC has selected providers across the state based on their expertise in occupational medicine, professional credentials, use of established treatment guidelines, and effective return-to-work practices.

prompt access

With OMNET®, injured employees are guaranteed appointments with specialists on a priority basis.

statewide

The first of its kind in Louisiana, OMNET includes providers across the state, even in rural areas.

strong financial results

Dividends are made possible through the sound counsel of agent partners, employees’ dedication to excellence in execution, and policyholders’ continued commitment to safety and wellness.

policyholders

Returns are maximized by long-term policyholders who become fully vested in the dividend program.

shared

A unique benefit for policyholders of a mutual insurance company.

workers’ compensation related

Provide a broad range of litigation services in the workers’ compensation arena.

provides counsel

The team handles cases of all sizes, regardless of the complexity of the dispute at issue.

in-house legal team

The Johnson, Rahman & Thomas team has approximately 19 lawyers, paralegals and legal assistants.

correct premium

Per the policy, the final premium is determined after the policy ends by using the actual premium (validated at the audit), along with proper classifications and rates.

charged

The amount of premium due.

opportunity

The audit is an important step in the workers’ comp insurance process.

financial gain

Can include paid benefits, unnecessary treatment or prescriptions, misrepresenting business details, and more.

intentional deception

Deception by a member of the workforce, a company leader, or a healthcare provider.

fully protect

Workers’ compensation is a form of insurance providing wage replacement and medical benefits to employees injured on the job.

assist employers

Agents solicit and negotiate insurance contracts for the best fit between an insurer and a business or organization.

valuable resource

LWCC does not write workers’ comp policies directly with employers. We are proud to partner with agents across the state to provide outstanding service to our policyholders and their workers.

business, organization,

LWCC covers only Louisiana businesses and organizations

insurance policy

Our focus always has and always will be workers’ comp insurance

business or individual

LWCC covers only Louisiana businesses and organizations

injured workers

LWCC understands the difficulty of being injured on the job and is there to help those requiring assistance in recovery and return to work.

workers’ compensation

A form of insurance providing wage replacement and medical benefits to employees injured on the job.

private, nonprofit

We are mandated to serve the mutual benefits of our members.

evaluate corporate performance

The broader impact a company is having on the community and the world.

Non financial factors

Environmental, social, and governance

safety resources

Training, information, and experienced professionals made available to policyholders to prevent workplace accidents and improve overall workplace safety.

TEAM & TERRITORIES

Agency Relations Representatives

The LWCC Agency Relations Representatives serve as a liaison between LWCC and our agent partners. Our trusted team is here to assist you in providing unparalleled service to your policyholders.

Find a team member in your area for assistance.

Agency Relations Team Contact Information

225-924-7788
Toll free: 800-519-7787

8AM-5PM, Monday-Friday

Access Call Menu
information@lwcc.com

Replies are usually sent within 24-48 hrs.

Agency Relations Inquiry Form

If you have any questions, comments, or general inquiries for LWCC, you can let us know here. A member of our Agency Relations team will get back to you as soon as possible.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Agent news & updates

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
Posted on 24 May 2021

LWCC honored at AASCIF Awards

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.

news
December 5, 2022

When Holiday Spirit and Louisiana Loyal Combine

With funds received from LWCC’s 2021 Holiday Giving Contest, Affiliated Blind of Louisiana hosted Camp ABLE, a one-week camp aimed at bringing visually impaired children together and imparting critical life skills.

news
December 2, 2022

Funding Lifts Safety Practices

A timely safety inspection highlighted the need for a new vehicle lift for the City of Thibodaux, a need that LWCC was able to help fulfill with the allocation of safety funds.

news
November 7, 2022

Three Steps for a Smooth Workers' Comp Claim

Filing a workers’ comp claim shouldn’t be overwhelming. Here are three steps policyholders can take to ensure claims are easily resolved and injured workers are able to quickly and safely return to work.

news
November 3, 2022

LWCC Policyholder Feature: Industrial & Oilfield Services

Industrial & Oilfield Services has learned the art and reward of a wise investment. From their workers' safety to their community's well-being, IOS invests in what matters most. 

news
October 5, 2022

Here to Elevate Louisiana

The 2022 Louisiana Loyal Service Project was LWCC's largest to date. Together, employees and agent partners volunteered to help address the epidemic of food insecurity in Louisiana alongside the Greater Baton Rouge Food Bank.

news
October 3, 2022

LWCC Safest 70 Star: James Machine Works

James Machine Works has always believed in doing the right thing. Their unwavering dedication to safety, their employees, and their community has brought them well-deserved recognition, including LWCC’s Safest 70 Award.

news
September 29, 2022

29,291 Meals Provided through LWCC Louisiana Loyal Service Project

LWCC and agent network partner to benefit the Greater Baton Rouge Food Bank for the Louisiana Loyal Service Project.

news
September 8, 2022

LWCC Policyholder Feature: Chauvin Brothers, Inc.

With a legacy of dedication to their South Louisiana community that spans five generations and nearly 150 years, Chauvin Brothers is the very embodiment of Louisiana Loyal.

news
September 8, 2022

LWCC Provides Safety Funds to 21 Louisiana-Based Businesses

LWCC is proud to announce the 21 recipients of the 2022 Safety Grants Program.

news
September 8, 2022

Audit Noncompliance: What it Means and How to Prevent it

The completion of an audit is paramount for ensuring accurate premiums and coverage, but they can only be accomplished with the compliance of the policyholder.