LWCC is committed to continuously improving the experience we provide to our policyholders. As part of that commitment, we have introduced new billing enhancements designed to make it easier to receive invoices, stay informed about upcoming payments, and manage your account preferences through Interactive.
These enhancements include two optional features: paperless billing and email payment reminders.
Paperless Billing
Paperless billing allows you to receive your invoices electronically rather than by mail. Once enrolled, your invoices will be delivered to the email address you provide and will remain available for viewing and download through your Interactive account.
Benefits include:
- Faster delivery of invoices
- Convenient online access anytime
- Reduced paper usage
How to Enroll in Paperless Billing
To switch from mailed invoices to electronic delivery:
- Log in to your Interactive account.
- From the Policy Info menu, select Manage Notifications.
- Enter your email address under Email Invoice.
- Toggle Paper Invoice Status to off to stop receiving paper invoices.
Once enrolled, your invoices will be sent electronically to the email address you provide.
Payroll reporting policies are not eligible for paperless billing, as invoices are already available to view and download through Interactive.
Email Payment Reminders
Email payment reminders help you stay on track by notifying you when a payment is coming due.
If enrolled, you will receive an email reminder five days before your due date when a balance remains unpaid.
How to Enroll in Email Payment Reminders
To receive payment reminder notifications:
- Log in to your Interactive account.
- From the Policy Info menu, select Manage Notifications.
- Enter your email address under Payment Reminders.
Policies enrolled in autopay are not eligible for email payment reminders, as payment notifications are already provided through existing autopay preferences.
Interested in Autopay? Click here to learn more and enroll.
Managing Your Preferences
Your billing preferences are managed through LWCC Interactive, our secure online portal for policyholders. Both features are optional and can be updated at any time. You may choose to enroll in one feature, both features, or neither, depending on your needs.
Changes made in Interactive will apply to future invoices and notifications.
If you already have an Interactive account, simply log in to access and manage your preferences.
Click here if you do not yet have an account or need assistance with account access.
FAQs
Q: Do I have to enroll in these features?
A: No. Both paperless billing and email payment reminders are optional. You may choose to enroll in one, both, or neither.
Q: Where do I manage my billing preferences?
A: You can manage your billing preferences by logging into your Interactive account and selecting Manage Notifications under the Policy Info menu.
Q: Will I stop receiving paper invoices if I enroll?
A: If you choose to enroll in paperless billing and toggle off paper delivery, you will not receive paper invoices. However, if you provide an email address and leave paper delivery on, you will receive invoices electronically and by mail.
Q: Can I switch back to paper invoices later?
A: Yes. You can update your preferences at any time through Interactive.
Q: Will I still receive reminders if I pay early?
A: Reminders are only sent if a balance remains unpaid at the time the reminder is generated.
Q: Can my agent enroll me in these features?
A: No. Policyholders must enroll themselves through Interactive. Your agent can help direct you to the appropriate resources if needed.
Q: Can I add and enroll multiple email addresses for these services?
A: Yes. You may provide multiple email addresses for paperless billing and/or email payment reminders. If more than one email address is entered, each address will receive the applicable invoice or notification.
Q: What if I enter the wrong email address?
A: You can update your email address at any time through Interactive. If you need assistance, please contact Billing Support.
Q: What if I am not receiving invoices or reminders after enrolling?
A: First, check your spam or junk folder. If the issue continues, contact Billing Support for assistance.
Need Help? Have Questions?
If you have questions about these billing enhancements or need assistance enrolling, our Billing team is here to help.
Phone: 225 924 7788 (Option 1) | Email: billing.request@lwcc.com
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